To create your customer account on our site www.kadolis.ca, go to - My account - I create my Account and wrtite information step by step : your delivery information and contact.
You can contact our Customer Service on the "Contact Us" page.
All our products are Oeko-Tex certified. This strict certification guarantees that the product does not contain chemicals that are harmful to health. The latex in our Cocolatex mattress is Eurolatex certified, which guarantees 100% natural latex.
You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.
Please contact our Customer Service Department by contacting us at the time of delivery, if you find that your item is defective or damaged.
The delivery time varies according to your address. Our warehouse is located in Montreal, the closer you live to this location, the faster you will receive your order.
Our deliveries are generally made within 2 to 6 business days, Monday to Friday between 9am and 6pm.
We offer premium delivery for all orders delivered in Montreal to an address whose postal code begins with H. Delivery time is estimated for the same day if the order was placed in the morning, or the next day if the order was placed in the afternoon. (Excluding weekends)
Faq topics
To create your customer account on our site www.kadolis.ca, go to - My account - I create my Account and wrtite information step by step : your delivery information and contact.
You can contact our Customer Service on the "Contact Us" page.
Our products are designed in France and handmade in Europe (Spain and Portugal). We have chosen to produce in Europe for the quality that this implies, the strict respect of the standards in force, a better control of our products and a better remuneration of the workers. Our suppliers have been selected with the greatest care for their know-how and their commitment to environmental responsibility.
You are waiting for your delivery but have to be absent, you can contact our Customer Service on the Contact Us page which can either postpone your delivery or offer to deliver your package to a neighbour.
You can then click on the link "Forgotten password" and fill in your e-mail so that it can be reset.
Please contact our Customer Service Department by contacting us at the time of delivery, if you find that your item is defective or damaged.
All our products are Oeko-Tex certified. This strict certification guarantees that the product does not contain chemicals that are harmful to health. The latex in our Cocolatex mattress is Eurolatex certified, which guarantees 100% natural latex.
First of all, be reassured! This smell is not a chemical smell, it comes from the coconut fiber. If this smell bothers you, we advise you to remove the mattress cover, wash it at low temperature and air dry it. While waiting for it to dry, you can air the mattress for 24 to 48 hours.
No, all Kadolis products are guaranteed without any chemical treatment.
